Privacy Policy

Effective Date: June 5, 2026

1. Introduction

CueWise respects your privacy. This Privacy Policy explains how we collect, use, retain, and share information related to your account, uploads, missed-question analysis, payments, and website visits.

CueWise is a private study tool. Your uploads are not used to train shared models, build a public question bank, or share original question content across users.

2. Information We Collect

Account Information

Name, email address, and login credentials.
Email verification status, account settings, and preferences.
If Google sign-in is enabled and you use it, basic Google profile details such as name, email, and avatar.

Study Content and Analysis Information

Missed-question text, images, or PDFs that you upload or paste.
Your confirmed answers, extraction results, analysis status, confidence flags, and error codes.
Error Cards, tags, Pattern Reports, and milestone effort images generated for your account.

Payment and Support Information

Order identifiers, purchased products, quota batches, expiration dates, and payment status.
Sensitive payment card details are processed by third-party payment providers. We do not store full card numbers.
Messages and attachments you send to support.

Automatically Collected Information

IP address, device, browser, access time, and basic usage data.
Authentication, visitor preview, language, theme, analytics, and security cookies.
System logs, performance data, and error information. Application logs should not store raw question text or images.

3. How We Use Your Information

Create and protect your account.
Process uploads, OCR, question analysis, Error Cards, and Pattern Reports.
Manage free trial access, paid analysis quota, payment status, and billing support.
Detect low-quality input, abuse, fraud, security risks, and service errors.
Send account, security, payment, and service-operation notices.
Improve service quality without using your uploads to train shared models.
Comply with legal obligations and enforce our Terms.

4. How We Share Your Information

We do not sell your personal information, and we do not publicly share your original questions, Error Cards, or Pattern Reports. We share necessary information only in these situations:

With hosting, database, storage, email, payment, analytics, and AI processing providers that help operate the Service.
When you request or authorize the sharing.
When required by law, to protect rights, investigate fraud, address security risks, or enforce our Terms.
As part of a merger, financing, reorganization, or asset transfer.

5. AI and Uploaded Content

To generate missed-question diagnosis, your uploaded content may be sent to Evolink AI for processing and used with the configured Gemini 3.5 Flash model (gemini-3.5-flash). We require this processing to be limited to fulfilling your request and maintaining the Service.

We do not turn your uploaded questions into a public question bank, reuse original question content across users, or use uploads to train shared models.

6. Data Retention and Deletion

We retain information for as long as needed to provide the Service, maintain your account, process billing, resolve disputes, comply with law, or prevent abuse. You may delete individual Error Cards or request account deletion through support.

Deleting an Error Card removes the visible original question and analysis details. Historical reports may remain as snapshots and do not automatically recalculate. Deleted Error Cards do not refund used analyses.

7. Security

We use reasonable technical and organizational measures to protect information, including access controls, encrypted transport, authentication requirements, log limits, and security monitoring. No internet service can guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, object to processing, or request portability of personal information. You can also manage cookies through your browser settings.

To make a privacy request, contact support. We will handle requests according to applicable law.

9. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children under 18.

10. International Transfers

Your information may be processed outside your region. We take reasonable safeguards to protect it according to this Privacy Policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time and will update the effective date on this page. For material changes, we will make reasonable efforts to provide notice through the Service, email, or another appropriate channel.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: feedback@cuewise.site
Website: https://www.cuewise.site