Refund Policy

1. Overview

CueWise sells analysis quota for missed-question diagnosis. One valid analyzed question generally uses one analysis. This Refund Policy explains when you may request a refund and how to contact support.

Nothing in this policy limits refund rights required by applicable law.

2. When Refunds May Be Available

• Mistaken purchase: You contact us within 24 hours of purchase and the analyses are unused or only minimally used by mistake.
• Duplicate charge: The same purchase was charged more than once.
• Unauthorized transaction: You believe the payment was not authorized.
• Incorrect amount: The amount charged differs from the amount shown at checkout.
• Quota not delivered: The payment provider confirms success, but analysis quota is not granted and support cannot resolve it.
• Core service outage: A service failure prevents access to the main paid features for an extended period.

3. When Refunds Are Usually Not Available

• Analyses that have already been consumed.
• Unused analyses that expired because they were not used within their validity period.
• Change of mind after using paid features.
• Incomplete uploads, poor image quality, non-NCLEX content, or Needs confirmation results that did not consume analyses.
• Account restriction caused by Terms violations, fraud, abuse, or security risk.
• Requests to refund used analyses after deleting Error Cards, historical reports, or an account.

4. Request Timeframes

• Mistaken purchase: within 24 hours of purchase.
• Duplicate charge, unauthorized transaction, or billing error: contact us as soon as possible, preferably within 30 days.
• Payment succeeded but quota was not granted: contact us promptly after the order page or payment return page shows an issue.
• If applicable law requires a longer period, the legal period applies.

5. How to Request a Refund

Email feedback@cuewise.site with:

• Your account email address.
• Order ID, checkout ID, or payment provider transaction ID.
• Purchase date and package purchased.
• Reason for the refund request.
• Relevant screenshots or error messages.

6. Review and Processing

• We usually acknowledge refund requests within 1-2 business days.
• We may first try to fix quota delivery, account access, or service outage issues.
• If approved, refunds are usually sent to the original payment method.
• Payment provider and bank processing may take 5-10 business days or longer.
• If some analyses were consumed, we may approve a partial refund or deny the request based on the facts.

7. Disputes and Abuse

If you disagree with a refund decision, reply to the support thread with additional context. We may deny refund requests connected to fraud, repeated abuse, or Terms violations.

8. Policy Modifications

We may update this Refund Policy from time to time and will update the effective date on this page. Changes generally apply to purchases made after the updated policy takes effect.

9. Contact Information

• Support Email: feedback@cuewise.site
• Response Time: Usually 1-2 business days.
• Website: https://www.cuewise.site